Focusing only on the bottom line breeds a culture where corners are cut & quality is sacrificed

In our 25+ years experience we've proven - take care of people & profits take care of themselves

Is it me, or does it seem like customer service in this country is getting worse? Well, if recent reports are to be believed… it actually is. In fact, in one report alone, over 56% of the people interviewed said they NEVER got a resolution to their problem… heck, they never even got an apology!

I don’t get it. I can’t fit that into my thought process.

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Honestly, I don’t think my company is exceptional. Being honest? Being trustworthy? Having integrity? Performing high-quality work? To me, these should not be considered exceptional qualities—they should be part of every home improvement contractor’s mode of operation. But sometimes it can be hard to find a contractor who truly excels in all of these areas. And that’s why I try to make Blind Magic the proverbial “needle in the contractor haystack.”

People are more important than profits.

We want clients for life, not just a job. That means treating you with respect and realizing that when you invite us into your home you are entrusting us with the safety and well-being of not only your hard earned money and largest financial asset but also your family. We will not jeopardize our relationships and your well being for profits…PERIOD.

Product is what we leave behind.

It has to be perfect. At the end of the day, the only thing that people have to judge us by is our work and our actions. Therefore, we are absolutely determined to leave behind a product that is flawless and a client that is ecstatic!

This is what drives us, what compels us and what led us to create a truly unique and amazing experience for our valued clients.

You Get What You Pay For.

I’ve noticed over the years that some consumers will choose less-than-reputable companies to do jobs for them usually because they are quoted less money. Don’t get me wrong. I’m all for good, honest competition, but it pains me to see good folks risk their hard earned money with contractors who have no track record, or worse, a bad (but hidden) track record.

An Ounce Of Prevention.

It’s been said that an ounce of prevention is worth a pound of cure. We hope that by reading through this website you feel more prepared to evaluate window treatment companies and make the best decision for your family. If there is anything we can do to help, please don’t hesitate to call. (780) 484-2390.

Thanks for reading.

Sincerely,

Bob Runcer

Owner

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Hunter Douglas Gallery Gold Guarantee

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Once the installation of your new window coverings is complete, we invite you to enjoy them in your home for 20 days. At the end of this 20-day period, in the unlikely event that you are not thoroughly satisfied with the way your new window coverings beautify your home, contact your Hunter Douglas Gallery dealer during the following 20 days. We will work with you and your dealer to replace your window coverings with your choice of any Hunter Douglas product of equal or lesser value. It’s that simple!

 

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