Blind Magic Advantage...

Visit Our Showroom To See, Touch, Operate & Experience Over 50 Full-Size Displays

Here’s what you will find when you come to our conveniently located showroom in Edmonton:

Over 1,700 square feet of displays

  • Motorized Blinds
  • Shutters
  • Shades
  • Drapery Displays

So come on in and look around. No appointment is necessary. Stay as long as you have time to stay. Open every shutter, operate every blind, put everything to the test. Talk to a sales person, or feel to free to look around.

10615 170 Street Edmonton

Or We Can Visit You...

Simply call our showroom at (780) 484-2390 to schedule a complimentary In-Home Consultation appointment.

We service Edmonton and all surrounding areas including:

  • Sherwood Park
  • St. Albert
  • Spruce Groove
  • Stony Plain
  • Leduc
  • Fort Saskatchewan
  • Beaumont

We are also proud to be one of the few companies to service all of Northern Alberta, call for more details.

5 Steps To Buying Blinds In Edmonton

What To Expect From Us:

  • A Detailed Quote:  Everything spelled out in writing. No surprises, and no hidden costs.
  • Professional Staff:  We will be on time, courteous, and pleasant to have in your home.
  • Constant Communication:  You’ll always be informed, every step of the way.
  • Quality without Compromise: Making sure everything is PERFECT is our commitment to you.
  • After Sales Service: Whether it’s 1 year or 15 years later, we will be there for all your needs.

Proud Supporter of the Habitat for Humanity

MESSAGE FROM THE OWNER:

Blind Magic was created in 1992 with a simple vision; to provide Homeowners, Builders and Contractors with the absolute best products, fair pricing and skilled installations.

Being active daily in the company, my goal is to ensure all our staff carry this same message to our customers. 25 successful years in business doesn’t happen by accident.  It happens first and foremost by putting our Customers’ needs first and the Company’s needs second. Without years of satisfied customers we would not have a company like we do today.

I truly appreciate your business, feel free to contact me at any time. Bob Runcer, Owner

To Celebrate 25 Years in Business We Are Giving Away $2,500 of Hunter Douglas Blinds!

Residential

Providing Energy efficient Sheers, Shades, Blinds and Shutters for your home (Duette® Honeycomb Shades)

Commercial

Pro Product Consultation, Competitive pricing, Acculturate Measuring and Safe Meticulous Installations.

Contact Us

Request a Free Window Covering Consultation and Cost Estimate on Shades, Shutters, Blinds and Drapery.

Edmonton Window Blinds Reviews

Fantastic experience today!Friendly, fast and efficient.Bob is the best!
Roy A
Roy A
20:57 22 Oct 19
Was provided excellent service and, without any previous affiliation as a customer, received some Hunter Douglas clips free of charge. Highly recommended and the staff is very friendly.
Steven Lee
Steven Lee
14:39 18 Oct 19
Micheal Scott
Micheal Scott
23:27 13 Oct 19
Polite and cooperative staff.
Shahram Moosavi
Shahram Moosavi
19:45 10 Oct 19
Went in for a blind cut down. Service was fast and friendly. Also needed wooden knobs and other replacement parts for older blinds. They provided them to me free of charge.
r reive
r reive
01:45 10 Oct 19
Awesome service on a repair of a blind....fast and goof workmanship. Thank you.
Lois Fichter
Lois Fichter
15:17 09 Oct 19
I called about a 12 year old blind that needed a new continuous loop string......They welcomed me and said to bring it in, and ....if we were lucky...Bob may be there & have a look at it, or I was happy to leave it......The day before, I had called another, "service" center for Hunter Douglas that told me, two weeks at least...send it out, etc.....Blind Magic helped me on the spot, to which I am highly grateful. It would have meant another trip from out of town, and a two week wait...Thank You guys so much...and we are due for some new ones soon....will be by...
Brett Jones
Brett Jones
21:10 03 Oct 19
Thanks guys. Always quality service and kind for every time I have come!!
James Brochu
James Brochu
17:59 18 Sep 19
I have purchased Hunter Douglas products from other places in the past. My experience at Blind Magic was far superior. I felt respected and valued as a customer. The product is top quality. This is the only place, in my opinion, to purchase Hunter Douglas blinds in Edmonton.
Monica S
Monica S
04:55 18 Sep 19
Thank you Blind Magic for the superb customer service specially the customer service representative in the service and parts counter.👍👍👍
sharon lopez
sharon lopez
19:09 16 Sep 19
We were pleasantly surprised to find that Service had the parts for our Duette blinds that are 10 yrs old. Very friendly and prompt service.
S Seto
S Seto
22:56 14 Sep 19
So my friend recommended me this blind magic for my blinds and I would say that I really loved it. Quality and great service!
Mae Anne Ronato
Mae Anne Ronato
09:15 14 Sep 19
Needed only 2 valance clips. The service receptionist went to stockroom and we matched the best we could, they work, I didn't have to get a whole package and the best part was there was no charge..well done Blind Magic.
Lionel Foote
Lionel Foote
03:21 11 Sep 19
Three years ago we purchased Silhouettes from Blind Magic for our new home. Recently we noticed the toggles on some of the cords were cracking. I called and was told to bring the damaged toggles in. The person I dealt with said she had seen this problem before and (of course) they would provide replacements. In addition to the replacement toggles, she also gave us a few extras for future use should they be required. This service representative was just so professional and pleasant! It was so refreshing to know there are still some businesses who realize this type of service goes a long way. I promise to tell at least 10 others about this great experience beginning with anyone who reads these reviews......if there is a problem, Blind Magic (Edmonton) will do their best to assist you.
Leslie Leibel
Leslie Leibel
02:30 01 Sep 19
Rolland was great at getting me my blind accessories. He was very attentive and helpful.
Samantha Chiu
Samantha Chiu
16:38 27 Aug 19
Awesome service and great price. Blind Magic was able to beat other competitors by over 40% for the exact same blinds. Amina was excellent assisting with design. Sergio was the installer and arrived on time. He was prepared, professional and respectful - wearing boot covers (even with spotless footwear) and our home was left spotless, removing garbage and cleaning up the traces of dust. Great work by an amazing team.
Lucas Robson
Lucas Robson
15:03 27 Aug 19
Bob was very knowledgeable and kind, I did not feel dumb. I had trouble with my powder blind not working after changing the battery. I did my research on hunter Douglas website but it turns out I missed 1 step. He was very patient. I called him my savior after! It did take some time to talk to someone. That was the only problem, maybe update your messaging system.
Paula Hotte
Paula Hotte
02:51 24 Aug 19
Received great service from the part department. Knowledgeable and helpful staff.
Ewa Cyganek
Ewa Cyganek
16:42 18 Aug 19
I have had Hunter Douglas blinds in my house for many years. Every time I go "Blind Magic" to have my blinds cleaned or any other repairs the staff have been extreemly helpful and the workmanship is top-notch. I was just at their store last saturday to purchase a part for my front window blind, the person helping me was able to identify the parts I needed and then just gave me the parts for FREE. This is not the first time they have given me exceptional service. I highly recommend Blind Magic if you are in the market for window coverings. I very happy with them!
terry nesbitt
terry nesbitt
23:26 04 Aug 19
I've used Blind Magic to clean (and repair) my blinds for years. They do a great job.
Nancy Galambos
Nancy Galambos
21:41 27 Jul 19
Recently had some blinds cleaned at Blind Magic - am a return customer and always happy with the service. Rolland in service was a great help - providing small cover ends and tie down bits that have become brittle and broken over the years. Will be back.
Marilyn Armstrong
Marilyn Armstrong
15:38 26 Jul 19
We upgraded our windows and casings last week. The problem was our Hunter-Douglas blinds didn't fit properly in the new windows. I stopped in at Blind Magic and they went to the trouble to find the correct hardware so I could re-install the blinds. A big thank you to the friendly staff who helped me out.
Jack Wear
Jack Wear
21:35 25 Jul 19
I had an operational issue with a 30 year old venetian blind.Trent quickly located parts for me and made me feel like a valued customer even though the blind predated the existence of their company! No charge on the parts. These folks walk the talk.
Clint R Crick
Clint R Crick
00:58 20 Jul 19
I didn't realize just how much the addition of the blinds really finished off my new place. Amina was the best with the color selection and design for each and every window leaving nothing to chance. I especially love the Light Block in my bedroom for sleeping!Sergio installed each blind quickly and professionally ensuring that everything worked perfectly.One of the reasons for selecting Blind Magic for my place is that they have Hunter Douglas Shades. In my opinion are the best quality window coverings in the business.Thank you Blind Magic, everything looks wonderful!
Dave Schimpf
Dave Schimpf
00:31 14 Jul 19
The products and service at every stage have been excellent. Highly recommend.
Carmen Schnirer
Carmen Schnirer
19:55 11 Jul 19
I was looking for some small clips to hold the valence on for my blinds and I saw the sign for Blind Magic so I stopped in. My first impression of the store was set high as the showroom was very professional and inviting. I was greeted by two ladies and directed to the service department where Tasha assisted me with locating the older clips which I needed. I would definitely come back to Blind Magic as their level of service and commitment from the owner on constant communication (taken from their website) during the purchasing process, is something that home owners appreciate.
Rob Beard
Rob Beard
13:20 27 Jun 19
Absolutely loved the blinds! Quality is amazing! Diane gave us excellent advice regarding the type of blinds, and different features available for them and came to our home to do all the measuring. Sergio did an outstanding job in fitting the blinds, and he was very professional and courteous. The 10 blinds he fitted were done perfectly, he left no mess and was done in 2 hours. Would unreservedly recommend Blind Magic to anyone and would only go back to them for any future window dressing needs.
Ann Jarvis
Ann Jarvis
17:32 24 Jun 19
Excellent work - easy to deal with, very helpful service, and clean install. We installed their Hunter Douglas honeycomb blinds with automation - works great and looks awesome. Scott
Scott H
Scott H
19:27 17 Jun 19
Excellent service and high quality blinds
Judith Thompson-Legare
Judith Thompson-Legare
20:51 15 Jun 19
Great service and very happy with my new blinds!
Francoise Noel
Francoise Noel
14:59 11 Jun 19
Great customer service!Our new home need window coverings throughout. Liz in the showroom was very helpful, showing the different looks and function. Diane came to our home for the consultation and was professional and wealth of knowledge regarding style and details of product. The installer was ontime and extermely particular, clean and efficient.Overall a great experience with Blind Magic, Thank-you!
Holly
Holly
20:14 10 Jun 19
Fantastic service and great products! The showroom had a lot of product ideas and I was easily able to see what would work in my home. I was able to book an appointment very quickly.The person who visited my home was also very friendly and knowledgeable and I was easily able to pick what I needed.Once my blinds came in Blind Magic was extremely accommodating for when the installer could arrive to put them in place. The installer was fantastic and did a great job, even showed me how to remove them if needed.The blinds look amazing, totally transformed my home! Thank you all for everything!
Travis Butchart
Travis Butchart
22:33 08 Jun 19
Very good experience and excellent service. Window covering are beautiful and the installation was quick and professional. Great job! Thank you!
dmitry kaplan
dmitry kaplan
17:38 07 Jun 19
Professional , friendly, great quality products. Love my shutters!
Fiorella Panizzon
Fiorella Panizzon
21:15 06 Jun 19
Awesome! Love our new blinds. They are beautiful!To the welcoming voice when I made the initial call to inquire about blinds.To Dianne for her great, professional service. Fun to work with! To friendly Sergio such a fast installation. Top Notch.I would highly recommend Blind Magic. Thank you.
Roswitha Latta
Roswitha Latta
17:03 30 May 19
I had commercial type blind that was given to me. Unfortunately no brackets accompanied the blind.I took the blind to Blind Magic and they gave me the brackets that fit my blind. Friendly helpful service.They have the cutest little dog named "Joe" that follows Bob around. Thank you Blind Magic.
PAM GLEBOFF
PAM GLEBOFF
00:35 29 May 19
I have nothing but wonderful things to say about Blind Magic. Their product choices are exciting, and most important, we know that they will be there should we need any repairs on older blinds. Definitely a go to place.
Donna Desjardins
Donna Desjardins
17:37 28 May 19
We had a great experience. We visited the showroom, then we made an appointment for measurement. They were on time. It was supposed to take 3 weeks for the custom shades, it took less and were installed quickly. Very happy we will use for sure for the rest of the windows
Lamia Fahmi
Lamia Fahmi
20:21 17 May 19
I interviewed numerous companies (x5) to quote my required blind job. In my opinion I required a larger amount of automation. In all, 9 of 13 blinds were on the on the same wall.(all automated) Still working on this app i still have some issue...maybe user error.....Following that, 2 of the remaining rooms were black out bedroom windows. ( when they say black out; noon is now midnight) As a client i have never experienced service as superior as this company. The first sales person arrived within 5 min of the booking (which was the only blind company to arrive on time). She understood her product and never once pushed a more expensive product. She listened and understood all factors.Based on information provided, she helped provide the most accurate information to us. This in turn helped educate us to make an informed decision. I would recommend this company to anyone looking to install blinds. Even the owner showed up to verify the quality of the work. Great diversity with great people, they understand the needs of their clients. From start to finish i have never dealt with a more professional company. I currently have a few issue with automation but it could be user error. I am sure they will help sort it out if i ask which I have not as of yet... when it comes to a great customer experience this company takes the cake.
Lee Morin
Lee Morin
06:08 17 May 19
Visited the store yesterday - was having problem with a window covering that was not purchased or installed by Blind Magic - thank you to Bob - he was most helpful - did not hesitate to extend his time - and the problem was fixed...my dealings with everyone in the past has been excellent - willing to go that extra step!
Jeanette Connelly
Jeanette Connelly
19:29 09 May 19
I recently ordered custom blinds for 3 different rooms. From consultation to installation, I was very pleased with the service. Consultant Amina was very helpful in helping me decide which product suited my needs. I didn’t have to wait long for installation. Installer Sergio was great. I also enjoyed telling family that the ‘Blind Magic’ person was coming and they were not blind or a magician.
Peggy Breckenridge
Peggy Breckenridge
23:26 08 May 19
Blind Magic was very easy to deal with. I received a quality product and had wonderful service. Bob and his team are a delight!
Jennifer Blyth
Jennifer Blyth
19:03 07 May 19
Very Helpful!
Yuliya Kolodenko
Yuliya Kolodenko
21:21 06 May 19
Our experiences with Blind Magic were all excellent. From Elizabeth,in the showroom, to Sergio, who did the installation of ten blinds,we were treated professionally and with care and courtesy. Weare very pleased with our new blinds and would certainly recommendBlind Magic without hesitation.
Nels Andersen
Nels Andersen
19:40 05 May 19
We had Blind Magic Source and install two Hunter Douglas Powered Blinds and a manual one. This was a long and drawn out process over almost 2 years because the design for the room they were in kept changing. Throughout the long process Liz, our Showroom consultant, was absolutely exceptional to work with. Whether by phone, in person or by email she was responsive, friendly and helpful. She really listened to our needs and is very knowledgeable so offered quality suggestions and solutions. The other companies we tried talking to were not even in the same ballpark. On top of great advice, Sergio did the install was also great to deal with. He did the initial detailed measurements, ordered exactly the setup we wanted and did a great job of installing the new powered blinds. He was cheerful, friendly and willing to do anything he could to help. He also did a nice neat install, cleaned up perfectly and did it quickly.I would definitely recommend Liz and Blind Magic and we will use the again.
Dean Edmonton
Dean Edmonton
12:14 04 May 19
Patrica Lamont
Patrica Lamont
01:10 02 May 19
Great product great service and came in half the time promised. Highly recommend!
Noah Tavares
Noah Tavares
21:20 26 Apr 19
Excellent selection, service and follow up. Amina did not rush us and offered wonderful suggestions for our windows. One minor adjustment was dealt with promptly and to our satisfaction. We are more than pleased with our end result.
Joan Poplawski
Joan Poplawski
19:24 26 Apr 19
Popped in with a small request and was accommodated instantly. Great service...nice environment!
Scott Hill
Scott Hill
21:33 22 Apr 19
Prompt service with very good follow-up and communications throughout the process. Professional, quick, and friendly installer. We're very happy with our new blinds. I would highly recommend Blind Magic.
Janice Prodor
Janice Prodor
20:44 18 Apr 19
Just had blinds installed on 12 windows. They look great! Amina was a pleasure to work with and very helpful in guiding us through our selection and Sergio did a great job with the installation. Would use Blind Magic again and highly recommend. Easy and efficient!!
Diane Glowski
Diane Glowski
21:09 15 Apr 19
We were very pleased with the service we got from Blind Magic. From the time I walked into the showroom to the install. Amina our consultant was very helpful with choosing the perfect blinds for all five of our windows. Amina was great with helping us with both color and type of blinds for our home. Amina was very knowledgeable and spent time with us in making our decisions. Sergio our installer was also very professional and did a good job. We would use Blind Magic again and recommend it to anyone.
Kathy Kent
Kathy Kent
01:04 05 Apr 19
Even though we did not purchase our blinds from Blind Magic, they repaired the blind for us without charging us for the service. Looking around their show room they have a great display to choose from. If we ever decide to purchase blinds for our home we will go back to this store. Very impressed with the service.
william sinclair
william sinclair
20:40 04 Apr 19
The lady at the front was very pleasant and professional. She directed me to the correct person the first time to address my blind issue. Easy peasy.
Michelle Hawgood
Michelle Hawgood
22:15 03 Apr 19
Professional looking store, Great service pleasant staff
Allan Reich
Allan Reich
14:17 24 Mar 19
Great service from Tasha. She found what I needed right away.
dennis bedard
dennis bedard
15:43 21 Mar 19
Great help, lots of knowledge of parts instore, have helped me out with a couple of tricky jobs.
Troy Daboi
Troy Daboi
14:03 21 Mar 19
Excellent service from this company with knowledgeable staff in both the selection and installation of our new blinds!
Victoria Beer
Victoria Beer
14:45 16 Mar 19
We recently moved to a new home that had some very nice but very dirty and stained pleated blinds. Our kids recommended we try Blind Magic for cleaning as they had a good experience with them. Blind Magic provided us with a reasonable quote and within a week, our blinds were done with all stains gone and looking like new. We are extremely happy with their service and quality of work. We highly recommend them!
Les & Ruth Ginter
Les & Ruth Ginter
23:20 15 Mar 19
Great Service. I was shown the fix for an apparent big problem - blind jammed. No charge to fix my problem.
Tim Bulmer
Tim Bulmer
01:20 05 Mar 19
My experience with Bob, the owner of the company, was thoroughly impressive. My maintenance situation was somewhat 'out of the ordinary'. He was personable, professional and patient in solving the issue. Top notch customer service!
Ken Yaremkevich
Ken Yaremkevich
21:14 27 Feb 19
Great service! Went in to find a valance clip for a blind that is over 10 years old. Tasha was able to help me out.
Lance Reiter
Lance Reiter
20:39 25 Feb 19
Amazing service! We required service on our older Hunter Douglas blinds. Another service provider charged us far more and did a really poor job. So poor that we took the blinds to Blind Magic to have them restrung and cord locks replaced. Great job and great price.; we were totally happy. 3 years later, the cord lock failed. This was not likely Blind Magic's fault at all but rather a poor design by Hunter Douglas. But Bind Magic gave me the replacement part for free. I am so impressed by their service and highly recommend.
Katie Oviatt
Katie Oviatt
04:12 20 Feb 19
Excellent communication from the Blind Magic team over phone, email, and in-person at their store. Tasha helped me identify and find a product I needed quickly and was an absolute joy to work with. Highly recommend Blind Magic, they’ll give you an excellent experience from touchpoint to delivery.
Jordan Holloway
Jordan Holloway
03:52 06 Feb 19
Great experience from start to finish. Well stocked showroom. Knowledgeable sales staff that can provide in home consultations. Experienced installers. All fantastic people. I highly recommend.
Jason
Jason
23:18 04 Feb 19
These guys were so helpful and prompt with fixing a set of blinds that I brought into their store. Great customer service!!!
Krista Hammond
Krista Hammond
19:10 01 Feb 19
I highly recommend blind magic. My experience with them was great. Great blinds and the installation was profesional and fast.
Roger Baranowski
Roger Baranowski
23:35 21 Jan 19
Amazing customer service! So happy with all the products that have been installed in my home, from shutters to curtains! Would highly recommend Blind Magic!
Nancy Guernsey
Nancy Guernsey
22:41 11 Jan 19
Awesome service and very clean and friendly environment 😊
Kerry Chorzempa
Kerry Chorzempa
17:53 09 Jan 19
Blind Magic was great to work with. They were very professional and helped us find exactly what we wanted. Liz was super helpful in picking all of our blinds and Sergio did a great job installing them. He is very friendly and was very efficient. I would not hesitate to use them again and I would definitely recommend them.
Mike N
Mike N
22:34 04 Jan 19
Orders and repairs handled very professionally and always on time.
Cory A Parker
Cory A Parker
18:15 02 Jan 19
Shopping where customer service is still alive, where the service is the same after you buy as it is before you spend your money.
Russell Richardson
Russell Richardson
00:54 28 Dec 18
Very pleased with the consultation, prompt installation and results.
Jon Zaozirny
Jon Zaozirny
04:36 22 Dec 18
Sergio was absolutely fantastic and incredibly helpful and professional. We have had nothing but an amazing experience with Blind Magic and we recommend everyone to go there..
Camelia Piso
Camelia Piso
02:43 21 Dec 18
A couple of installation glitches, the first blind arrived in damaged condition. Thankfully I had taken their recommendation to pay for professional installation, thus avoiding any uncertainty about the situation. Very quick turnaround on the replacement blind (excellent recovery!) and in the end a very good product, very pleasant people to deal with.
Gord Mooney
Gord Mooney
23:13 18 Dec 18
Aleem Bandali
Aleem Bandali
02:28 15 Dec 18
This is my second purchase with Blind Magic. The decorator was on time, and very knowledgeable. The installer was very polite, friendly and professional. My blinds look beautiful and the fit is exact. I would definitely recommend this company to anyone.
Christine Nagorski
Christine Nagorski
10:11 07 Dec 18
Si vous avez besoin d'une petite pièce de remplacement, il vous la donne gratuitement. Tip top
Jonathan kraj
Jonathan kraj
18:27 29 Nov 18
The owner was very kind in helping me find some valence clips for my old Hunter Doulas Vertical blinds. He didn't even charge me for them. When its time for me to update my blinds, I will definitely include this store in my search.
Kristen Eek
Kristen Eek
22:49 27 Nov 18
friendly and help staff, nice location easy to get in and out of.
john styba
john styba
22:16 22 Nov 18
The product I chose(Hunter Douglas Blinds), was a vertical blind to be used in the area of a deck door. The estimate was done quickly and although it took some time for the blind to arrive, it was installed in a very timely manner and to my approval. Very well Done
Colin Glabus
Colin Glabus
21:25 21 Nov 18
We have been dealing with Blind Magic for years. They provide quality products and while they are not inexpensive, they are worth the price. Over the years I have needed small pieces that wore out or broke on blinds, and when I go to the service department Tasha looks for those pieces, and if she can find them, she gives them to me free of charge. They provide good follow-up service on their products. Most recently Dianne came to measure blinds for 3 windows and 2 doors leading to outside. She was helpful and professional. Sergio came to install all 5 blinds, and we have had him many times over the years. He is excellent at his job - does his work efficiently and capably, arrives on time,and is a very friendly young man. We recommend Blind Magic with no reservations.
Linda Podlubny
Linda Podlubny
05:49 08 Nov 18
Diane Pysyk
Diane Pysyk
02:28 07 Nov 18
Dianne came to our residence and helped us choose the blinds for our new home, and also provided the price quote. She was very professional and knowledgeable. Sergio was our installer and he did our 14 windows in an efficient, organized manner. He wore shoe covers and cleaned up all the garbage created, and took it with him. You can't ask for anymore than that! Thank you!
Karen Balaski
Karen Balaski
03:54 04 Nov 18
I recently bought a house with some Hunter Douglas blinds and some of the draw strings were broken I went into blind magic and they had blind connectors. Asked how much for them and the nice lady gave them to me for free! Defiantly great service and help. I will recommend them to everyone I know that’s looking for and will look for blinds. Great work guys
Tim Pozniak
Tim Pozniak
21:13 27 Oct 18
Thanks for the help Roland , you went beyond the call of duty !
Gary Hinton
Gary Hinton
20:04 24 Oct 18
Went down to buy a bracket for my Hunter Douglas which is over 14 years old. They not only had the part is stock but just gave it to me for no cost. Great costumer service, friendly staff, and convenient location.
James Ross
James Ross
18:07 22 Oct 18
Excellent service! Staff are helpful. Nice showroom of window coverings on display and product samples. Consultant Amina provided outstanding service throughout! Installer did a great job! We highly recommend Blind Magic!
Chrislor Star
Chrislor Star
19:42 15 Oct 18
Deanna Salituro
Deanna Salituro
17:35 06 Oct 18
Super service, needed new clips and they had them, no charge
Larry Benowski
Larry Benowski
21:36 17 Sep 18
Diane and Trevor were very professional, very informed and vey helpful. Thank you both for the great customer service.
Ann Schuler
Ann Schuler
03:18 16 Sep 18
The blinds are perfect....the ordering and payment process was quick, easy and professional....as was the installation !! Thank you so much!!!Christina Bredin
Breton Animal Health Veterinary Services
Breton Animal Health Veterinary Services
21:18 14 Sep 18
AK
AK
05:04 06 Sep 18
Accommodating sales staff, who were a pleasure to deal with. The installer was professional, clean, and efficient. Overall, it was a pleasure to deal with Blind Magic, and we would not hesitate to use them in the future.
Ken Collett
Ken Collett
16:30 26 Aug 18
Wendy Antoniolli
Wendy Antoniolli
18:41 24 Aug 18
Your installers (Sergio and associate) were here yesterday, installing a long and wide blind below a ceiling window in our library. They were just excellent and quickly found and solved a loose contact preventing the motor from starting up.
adalei starreveld
adalei starreveld
16:50 23 Aug 18
All around excellent service and guidance. Thank you Diane for finding the perfect blinds for our windows. Our space feels modern and works perfectly in our new (old) house!
Marjorie Bombeo
Marjorie Bombeo
14:58 21 Aug 18
Wonderful service from our initial consultation at the Blind Magic location to the final installation two months later. The team was very flexible in our options and open to making suggestions that were within our budget. They also made helpful recommendations during the home assessment that now seeing our final product I am very happy we went along with!
Tiara Wong
Tiara Wong
17:46 20 Aug 18
I found working with the Blind Magic to be outstanding. Very friendly, helpful, and professional. Carried out everything perfectly and in a timely fashion. Love my blinds! I would definitely recommend this company.
Sheila Weisser
Sheila Weisser
17:07 20 Aug 18
Tasha was great!
Brad Griffith
Brad Griffith
18:59 17 Aug 18
Great service and they are very friendly! Would recommend Blind Magic to anyone
Milan Bozic
Milan Bozic
18:46 17 Aug 18
Great customer service!
Terry Burak
Terry Burak
22:23 14 Aug 18
Prompt service, friendly and knowledgeable staff.
Gary Ko
Gary Ko
03:13 14 Aug 18
Got to deal with the owner bob over there for my new home and not only was install amazing but price was very competitive. I went back a year later cause my dog broke a clip on my blinds he gave me the parts for free and remembered me by my first name. I would highly recommend anyone looking for amazing trustworthy service after all it is your home your having strangers come into it. Keep up the amazing work and service guys.
Eli Katsakioris
Eli Katsakioris
02:22 14 Aug 18
Knowledgeable and friendly staff. Thank you
Steve Nerland
Steve Nerland
21:22 07 Aug 18
My wife and I bought our house about 6 years ago, and it had Hunter Douglas Faux Wood blinds, and Roller Shades. A number of the blinds were very dirty and stained, and on the advice of my mother-in-law, we brought our blinds to Blind Magic to have them cleaned and checked over. The service was prompt, and well done. Recently, we had our windows replaced, and the new window casings were too thick to reinstall our blinds using the existing hardware. I struck out in finding options at most of the nearby hardware stores, and could only find spacer blocks online at high prices, with shipping costs. I remembered Blind Magic and gave them a call. They told me to come on in with pieces of my existing hardware so they could match it up, and they had the spacer blocks I needed, at a price that was much cheaper than what I found online. I have yet to make a large blinds/shades purchase with Blind Magic, but given how impressed I have been with the support services they offer, I will definitely be spending my money with them when it's time to replace any blinds in my house.
Cory Thorp
Cory Thorp
00:57 04 Aug 18
Had the pleasure of dealing with Trent today. He was very knowledgeable and professional. I would highly recommend using Blind Magic for all your window covering needs.
Darryl Schell
Darryl Schell
19:50 03 Aug 18
Fast and friendly service. Highly recommended.
Richard Boettcher
Richard Boettcher
17:59 03 Aug 18
Service department was great to deal with for some replacement parts needed for my older model hunter douglas blinds. Parts were in stock, and friendly counterman to find the correct ones for me.
Brad Kerr
Brad Kerr
19:05 02 Aug 18
Excellent service! Knowlegable staff! Thank you Dianne for finding us the right parts quickly. We look forward to future business with Blind Magic Ray & Laureen
Raymond de Kergommeaux
Raymond de Kergommeaux
15:52 02 Aug 18
I purchased my Hunter Douglas blinds and shades from Blind Magic because I dealt with them in the past and had great service. On this occasion my consultant was Amina who was very precise in taking measurements for my eight windows. The blinds arrived when they said they would and my installer "Sergio" arrived on time and was great! Also I know the owner of Blind Magic for many years who is a very "dedicated & honest" person. Thank-you blind Magic for your super advise and service.
Eugene Mokry
Eugene Mokry
21:18 31 Jul 18
Great service all around, from the initial visit where we got good advice on what kinds of blinds to choose, to the installation, which was done in a friendly and professional manner. And the blinds themselves look fantastic - they changed the whole look of the rooms for the better.
Eric Schultz
Eric Schultz
23:20 13 Jul 18
We decided to purchase our Hunter Douglas Blinds from Blind Magic. We were originally looking to buy these blinds from COSTCO however not only did Blind Magic match their price they beat it! The ordering to install was very quick and the technician who installed our blinds was fast, friendly, and efficient. We wanted to have complete darkness in our bedrooms so they recommended we purchase a tape to cover the sides which blends in with the window frame, they even came back and put more on the bottom of the blind in the basement at no additional charge! We had an issue to one of the cords breaking on a blind and it was fixed promptly. I would recommend Blind Magic for Hunter Douglas blinds over Costco the warranty service is great and the prices are too!
Naomi Pich
Naomi Pich
04:40 07 Jul 18
Huge thanks to everyone at Blind Magic for helping us get our blind working properly. Turns out there was a broken wire in the mechanism which wouldn’t allow the blind to move up or down. It was fixed promptly by courteous and helpful staff. Thanks again,,,
Sylvia
Sylvia
05:43 05 Jul 18
Dropped by today looking for a small piece on my pull cord that had broken on a blind. Tasha found it right away in her supplies and sent me on my way, small piece and no charge. Great service, I always use these guys for blinds and repairs, Thanks!
Troy Brady
Troy Brady
21:12 04 Jul 18
The service was excellent. Thrilled to find a "cut down" service. Because of that particular service I will certainly recommend Blind Magic.
GIll Shea
GIll Shea
16:00 02 Jul 18
Very helpful, friendly staff
Kay Mann
Kay Mann
20:14 28 Jun 18
We live about an hour and a half north of Edmonton on an acreage. Blind Magic came out with samples so we could look at them in our home. Once ordered they didn’t take long to arrive, and we booked in to have them installed. They came out to install, he was probably only here an hour or so for our main floor (12 windows) so quick!! Great experience overall! Would recommend them to anyone.
Brittany Limoges
Brittany Limoges
03:44 28 Jun 18
Staff and owner were very helpful with my needs, I would recommend this business to everyone I know.
F M
F M
18:50 25 Jun 18
A big thank you to Allison for helping me out on the weekend to replace a part that had broke for my kitchen blinds. I highly recommend this place.
Belal Ghotme
Belal Ghotme
21:33 04 Jun 18
Great quality blinds. I had a problem with one section when I got to work this morning - phoned and they addressed it immediately. Bob - Great service -- thank you.
Piano Centre
Piano Centre
22:32 25 May 18
Great service and very friendly
Mark Heritage
Mark Heritage
20:53 24 May 18
I was very impressed with the quality of the product but even more so with the service provided. Koodos to the gang from Blind Magic!
Barb Petryk
Barb Petryk
15:20 10 May 18
Superb customer service. The strings broke on our blackout shade and we had Blind Magic fix it. When we re-installed the shade we found that it didn’t go down far enough to completely cover the window. They immediately came out, took it down, fixed it, brought it back and re-installed it without any additional charge.
Joel Rothaizer
Joel Rothaizer
03:58 27 Apr 18
I went in to find a piece for my older blinds that had broken. The owner, Rob, went above and beyond by taking apart an old floor model to get me my replacement part. He even explained to me how to do the repair myself. Excellent service!
Amanda Stein
Amanda Stein
17:00 24 Apr 18
I was very impressed with the service that I received from Kim when I brought my Hunter Douglas blinds in for repair. I also was hunting for more valance clips which where 12 years old and very hard to find..she took the time and she found what I needed . ( thank you also to the service people in the back who did the repairs!!) I hung up my blind and it works smooth and perfect! I will be going back for any future repairs!!
Lori
Lori
19:42 17 Apr 18
Great experience with them repairing some old blinds.
Teresa Delamont
Teresa Delamont
16:40 09 Mar 18
Didn't find what I was looking for but they were very helpful.
John Inglis
John Inglis
02:54 09 Mar 18
Qing Tan
Qing Tan
05:26 01 Mar 18
Bob at Blind Magic and his 2 staff that helped me out we're outstanding (Elizabeth and Amina). I was dealing with Budget Blinds in Sherwood Park and they completely botched our deal and was dishonourable in many ways.I reached out to Blind Magic and within a half hour they got a hold of me and we set up an appointment. Very professional company, and enjoyable to deal with. Not to mention they gave me an unbelievable deal on some quality blinds.I wouldn't use anyone else in the Edmonton area if you need some blinds!
Kurtis M
Kurtis M
01:54 13 Feb 18
Simply the best service you can find in Edmonton. They spend the time and the results are top notch.
Conner Cook
Conner Cook
14:47 06 Feb 18
Great customer service and professional installation. Highly recommended.
RAY L
RAY L
20:49 01 Feb 18
Thanks to everyone at Blind Magic especially Allison who was fantastic to assist with product selection for beautiful blinds ! Her exceptional experience , and warm personality shined through. Would highly recommend her and Blind Magic! A shout out to Sergio, installer who effortlessly installed our blinds. a job well done!!
Faye Westra
Faye Westra
18:52 01 Feb 18
From start to finish we have had an amazing experience with Blind Magic. Allison was wonderful to deal with and she had helpful suggestions for our home. Sergio did a beautiful install and was easy to have in our home. We would highly recommend Blind Magic!
Dave Guernsey
Dave Guernsey
20:16 30 Jan 18
Exceptional customer service! I needed window coverings for my brand new home and not only was Elizabeth extremely helpful and friendly but the final price was lower then I expected! The owner came out and did all of the measuring because he wanted to make sure everything was perfect! I would highly recommend Blind Magic!!
NightPhantom 04
NightPhantom 04
01:15 23 Jan 18
Blin magic delivers great service. Sergio is an outstanding professional and did a fantastic job for us on a very challenging repair project. Blind magic service is magical indeed!
Touraj Nasseri
Touraj Nasseri
05:35 21 Jan 18
I have done business with Blind Magic on several occasions, and they are always a pleasure to deal with! We have also recommended them to several of our customers who have been in need of blind replacements. I would highly recommend this company for your window covering needs.
Greg M
Greg M
00:34 09 Jan 18
We loved our experience with Blind Magic. From start to finish they were kind, friendly and professional. We would highly recommend them!!!
Dave and Toni Snyder
Dave and Toni Snyder
23:26 27 Dec 17
I heard about Blind Magic through a friend because I needed to replace the blinds at my house. The whole process of dealing with the company was great, they were responsive and had excellent service but best of all it actually felt like they wanted my business versus the other guys who treated me as though I was a nuisance.
Uzair Ahmed
Uzair Ahmed
21:51 12 Dec 17
Blind Magic is a great place to shop for your home blinds needs, there are so many options there and price is reasonable. Recently my wife and I hired them to get 16 windows blinds changed, the product is beautiful and perfectly matching our lifestyle and interior design. Sales res is very knowledgeable about what she is selling and is very helpful when we pick up the right solution, The installation went very smooth too, only thing I would recommend to the installer is, when doing the installation, it would be great if he would ask which side of the window the blind pull cord should be mounted, in that case, owners would advise based on their habits, thank you anyway.
D. Song
D. Song
16:24 28 Nov 17
Our family has been using Blind Magic for years. They do an excellent job and are very convenient being a Hunter Douglas dealer for getting repairs done.
Robert Bass
Robert Bass
17:35 27 Nov 17
Great friendly atmosphere and sales staff. Amazing design gallery to make your decision effortless with such diverse selections that will bring functionality and beauty to every window!
Nadine Kernahan
Nadine Kernahan
21:42 23 Nov 17
Great Friendly Service, Always accommodating too our needs and great prices.
Jamie Cairns
Jamie Cairns
17:39 20 Nov 17
I absolutely loved doing business with Blind Magic. The owner is a dream to work with. Blind Magic's showroom on 170st is elegant and relaxing to visit. Nice and big, free refreshments and courteous staff. I loved Amina, she is such a sweetheart. And Sergio the installer is also a fantastic person. Overall great experience with Blind Magic! Will definitely do business with again!
Trent Charles
Trent Charles
21:16 07 Nov 17
Can't say enough good things about this company. Liz was amazing with helping me pick the right blinds. I got a fast quote and it was by far the most reasonable. Allison came and did the measurements of the windows. She was awesome quick and accurate. The blinds came in faster than expected and were installed a few days ago by Sergio and they look great. Would use this company again without a doubt!
bver
bver
16:28 19 Oct 17
We were looking for window treatments for our new home with very large windows. We had looked for window treatments that would come wide enough to accommodate our needs for room darkening in the bedrooms. We just couldn't find anything suitable. I went into Blind Magic to see what they had. Liz helped me out with checking on the various possibilities and came up with the idea of going to a commercial blind. Bob, the owner, came out to do our exact measurements and suggested that we motorized each blind which would be behind our banded shades. Everything was installed today and I could not be more happy with how this has turned out. They are everything I could have hoped for! The colours are perfect, the fit on the windows is perfect and the convenience of the motorization is awesome. I would not go anywhere else after this experience. A big thank-you to Liz, Bob and Sergio ( the installer), for the best-ever service.
Kevin Hein
Kevin Hein
22:10 04 Oct 17
This team is amazing! From the estimator (Bonnie) to the installers,every step of the way was smooth. They are prompt, efficient, and always smiling.As a small business owner, I appreciated the great pricing, and the ease of service which they provided.I totally recommed "Blind Magic"
Louise Ramnes
Louise Ramnes
15:51 21 Sep 17
The staff was great. They came directly to our house to do the measurements and quote while providing samples to choose from. They came in at a very reasonable price point. The Install was smooth and the installer offered some great additional advise. Best of all they carried a high quality fully Canadian manufactured product so we could support local. We are super happy, Thank You Blind Magic.
Bryce Lambert
Bryce Lambert
03:28 31 Aug 17
"When I worked with Bob and Tracy at Blind Magic I felt heard, and most importantly they made my home beautiful again! I can't wait to buy a new house just so I can work with them again." Cheers. Jerrica
Jerrica Yakimchuk
Jerrica Yakimchuk
02:34 29 Aug 17
Sergio and his partner installed a window shade for us today. The crew were professional and efficient and the work was completed quickly and tidily. Excellent service.
John Baker
John Baker
18:34 23 Aug 17
Very friendly, efficient and professional! I highly recommend Blind Magic.
Doris Welsby
Doris Welsby
15:53 23 Aug 17
colleen collins
colleen collins
23:48 18 Jul 17
We had Blind Magic install blinds for our entire house recently, the pricing was exactly what i was looking for, and the installation was quick and professional.
Jacob Nielsen
Jacob Nielsen
04:19 18 Jul 17
Amazing service and quality blinds! I work nights and sleep during the day, and the blinds I got really keep the light out and allow me to sleep peacefully. Definitely recommending to friends and family! Will buy more again when I move out!
Rylee Clark
Rylee Clark
04:07 18 Jul 17
Service was exceptional for cleaning and repair. It's like I have new window coverings again!!!
purplepsychicvampire
purplepsychicvampire
03:47 18 Jul 17
Great price and friendly, knowledgeable staff. Service was professional, prompt and courteous. Very impressed and recommend Blind Magic for any window blind needs.
gr wo
gr wo
22:08 17 Jul 17
The installers were on time and very efficient and pleasant. I would not hesitate to call on them again if I had a problem. They explained things very well and cleaned up all packaging. I liked the paper booties on the shoes and especially the nice smiles.
Nancy Strand
Nancy Strand
16:27 10 Jul 17
Locally owned business with a beautiful showroom, knowledgeable consultants and amazing installers! Definitely recommend.
Genevieve MacLeod
Genevieve MacLeod
18:17 30 Jun 17
Best service all around!
Sergio Perez Hernandez
Sergio Perez Hernandez
19:09 27 Jun 17
Rolland Godin
Rolland Godin
19:07 27 Jun 17
Big Shout out to Blind Magic and Bob for fast prompt service for fixing a blind. Thanks for the Nice Fast Service.
kimberly legge
kimberly legge
20:31 23 Jun 17
I have used Blind Magic for a number of services over the past 4 years, and have had nothing but positive help and advice. If you are after great selection, excellent products, and professional service before, during, and after the sale, I highly recommend this company.
Murray Alan
Murray Alan
16:59 23 Jun 17
Bob and Blind Magic have provided our current home and our previous home with Hunter Douglas window blinds! Wow, what great service they have and continue to provide my family!!
Don M
Don M
20:16 08 Jun 17
We went into Blind Magic with a lot of empty windows and no idea what we were looking for. A few weeks later we have a house full of amazing blinds. We're really happy with the whole experience from the consultation through to the installation.
Kyla V
Kyla V
01:43 02 Jun 17
Chad at Blind Magic found us exactly what we were looking for! We are not located in the same city and he still provided excellent service with fast delivery of samples and supplies, and was always available for phone calls. He guided us in figuring out how to wire the two story window so that we could have electric blinds after the wiring in our new house had already been completed. I would recommend Chad to anyone who is looking for excellent customer service and a great quality product.
Jodi Peebles
Jodi Peebles
16:12 11 May 17
Blind Magic installed 6 blinds for our office. The installer was professional and fast. Everything looks and functions great. I would highly recommend them.
Chad Copley
Chad Copley
16:30 05 May 17
I have worked with Chad from Blind Magic over the last couple of years, both for commercial projects and residential. He has always provided professional service, with great product knowledge, delivery and installation. I would recommend Blind Magic to anyone looking for this type of service
Jay Robinson
Jay Robinson
20:02 01 May 17
Both times Blind Magic provided blinds for my home, the experience was outstanding. From the in-house visit with Traci, who listened and then provided options available that best matched what I wanted; (both dollar value & product) through to the install; this company communicated and then delivered. I have also been present a number of times when friends have worked with Blind Magic; they went above and beyond, patient & understanding: the kind of service required when a company is referred. Quality products, precise measurements, great warranties, friendly follow-up calls, outstanding staff: Bob & Blind Magic care.
Jo Blumenthal
Jo Blumenthal
18:14 26 Apr 17
Prompt, efficient, professional service delivered in a state of the art establishment.Having purchased blinds from this company was so pleased with the professional manner in which they were installed.This company goes above and beyond to please there customers.Highly recommended.
Toni Runcer
Toni Runcer
16:59 24 Apr 17
Service, quality and class all the way and value to.
Duncan Wilkie
Duncan Wilkie
16:55 24 Apr 17
I have referred two happy clients to Bob and his wonderful staff at Blind Magic. They have a well presented showroom in West Edmonton geared up to view many options and styles of blinds.
Brent Brnada
Brent Brnada
16:38 24 Apr 17
Excellent service both with installation and servicing afterwards
Magnus Breitling
Magnus Breitling
19:11 22 Apr 17
We recently had Blind Magic supply and install blinds for our entire house, the pricing was very competitive and the install professional. About a year after the install we needed some servicing on the blinds and Blind Magic was there to arrange and facilitate the minor repair, all part of the warranty. Overall a very positive experience.
Scott Weiler
Scott Weiler
07:38 21 Apr 17
As a supplier for Blind Magic's commercial division we been able to participate in different and Iconic buildings across Edmonton. I'm happy to be able to work very close with such a professional team.
Pablo Bretschneider
Pablo Bretschneider
15:09 19 Apr 17
I just want you to know It's been 10 years now we've bin in our new Home using your Blinds every Day & so far they have been perfect! Just want you to know I am very pleased.Thanks You, Mike.
Mike Carson
Mike Carson
21:15 17 Apr 17
Bob and his team provided all the automated blinds for my house. I use them every day and love them!
John Knoll
John Knoll
18:05 17 Apr 17
Blind Magic was very helpful to me. Thank you
Greg Clark
Greg Clark
17:11 17 Apr 17
Everyone I was involved with from Blind Magic was professional, and passionate about providing the customer with the greatest service possible. Their showroom is beautiful, and they have pretty much anything you could want in blinds. From quoting to installation, they are top notch. Highly recommended!
Jason Vance
Jason Vance
15:24 17 Apr 17
My wife and I built our home all our blinds are Hunter Douglas. Bob and Tracey came to our house, and measured all our windows. The attention to detail, and how the team cares about the customer is refreshing. That day we decided to go with Blind Magic for our Blinds, was the best decision. The exceptional service on warranty repair is the best we have ever experienced for any purchase in our home. We would recommend Blind Magic, to anyone who is interested in Hunter Douglas window coverings. Brad & Colleen
Brad Emes
Brad Emes
15:19 17 Apr 17
We started doing some installs in the Manitoba area for Blind Magic a few years ago and have had nothing but a great experience. Bob and his staff are very knowledgeable and efficient, which makes the jobs go very smoothly. They've been great partners to have in the window covering business.
Advance Blinds
Advance Blinds
14:41 17 Apr 17
The staff at blind magic were very friendly and knowledgeable. From start to finish they are top notch and I would recommend them to anyone in a heartbeat.
Greg Pawlechko
Greg Pawlechko
05:35 17 Apr 17
We did research with three other window covering companies. Quality product and service was what we were after. The decision was made to purchase window coverings from Blind Magic. We had the pleasure of seeing their beautiful well displayed showroom and had the pleasure of dealing with consultant Amina Zaidi. She was very professional extremely helpful and knowledgeable in Hunter Douglas products.We are very pleased with service she provided from start to finish. Dan was the gentleman that arrived to install the blinds. He did an excellent job and was very helpful in explaining how the mechanism works, etc.Yes, we would recommend Blind Magic to friends and family because of the professional service and quality product provided.Great experience and thank you Blind Magic.
Clifford Harasinski
Clifford Harasinski
05:41 07 Dec 16
From the initial visit to the showroom, to the in home consultation, to the installation and the after sales service...nothing but good things to say about the whole experience. I would highly recommend this business and the staff there. We love our new blinds. Thank you.
Leanne Clark
Leanne Clark
21:09 27 Nov 16
Blind Magic repaired some pleated blinds for us. They were friendly and very helpful. Saved us alot of money by having them repair them vs buying new. ~ and they look great.
Leona Cook
Leona Cook
01:32 18 Nov 16
Diane Mikkelson
Diane Mikkelson
01:24 14 Jun 19
Excellent service
Caren Dastous-Bigras
Caren Dastous-Bigras
04:18 07 Nov 18
Everything was great from start to finish. Sales person was punctual and helpful. Installer very professional and new his job. I never give perfect scores to anyone but this would be as good as it gets. Thanks Blind Magic Edmonton.
Bruce McCoy
Bruce McCoy
15:58 20 Sep 18
Paul O'Bertos
Paul O'Bertos
18:37 29 Aug 18
We had a great experience with Blind Magic. We knew we wanted Hunter Douglas venetian blinds and the sales rep showed us the options that they came in and the colours that were available. Although the blinds are quite expensive even for the base model, the best part was that the representative came directly to our house and measured each window. This took stress off of us to measure correctly. The order came in earlier than expected and the final product was great. They fit perfectly. We installed them ourselves. They are quite easy to install yourself, so you can save some money doing this if you have some basic tools and skills.
Caitlin Riddoch
Caitlin Riddoch
21:47 21 Aug 18
Very friendly
Joyce Speare
Joyce Speare
11:36 15 Jan 18
Great service
Craig Baron
Craig Baron
05:04 13 Dec 17
Robert Clark
Robert Clark
18:35 08 Dec 17
Lauren Salfi
Lauren Salfi
14:12 23 Sep 17
Lots of blinds and types to choose from. Not sure if they are the best priced or not though. They do have a small parts department that you can get replacement parts for your broken blinds, although Amazon is cheaper.
Trevor Smith
Trevor Smith
23:41 22 Feb 18
Not sure why but we made an appointment over the phone . Woman could use some phone eticat but never thought they wouldn't even show up for appointment.This second time I will use budget blinds.So far with budget blinds we have had outstanding communication and service.Pretty fantastic price also.Thanks black bd magic for being so ignorant. You did us a favour by not showing up
Karen & Dennis Despres
Karen & Dennis Despres
01:10 01 Sep 19
Expensive, unfriendly. Buyers beware.This was my original review. Three days after I wrote this review, the owner hunted me down via social media and located my phone number. He was very displeased with my review and demanded I should change it. He bordered me for an hour on the phone and he offered to help me out with my Hunter Douglas blinds, which was at their shop for repairs. The blinds was purchased from them in 2008 for $15000.00. A total of 23 blinds. It was paid for by insurance policy and was ordered by the restoration company that repair our house. 4 are vertical blinds, the rest are channelled pleaded shades with most have the top down bottom up features. First, they came and measure the windows but somehow lost the order. We waited weeks for the blinds that never came. The restoration company has to chase Blind Magic down and remeasure the windows. Then they came to install the blinds and the installation was not very good and they drilled the wrong holes in some of my brand new pvc windows and drywall. Luckily, it wasn't very noticeable. 9 years later, a cord from a blind broke and one other pleaded shade blind has delaminated. I brought it back to them for repairs at their west side location. I was holding two blinds for 15 minutes for their employee to serve me because she is on the phone. Then she told me the cord repair is $89.99 plus tax because the warranty is only 7 years. The delaminated blind is under warranty but they need a build of sale. There was a label on the bottom of my blind with the order number and date of order on it and she said that will not cut it. I asked her to see if they have a record and her answer was they are only obligated to keep record for 7 years. She refused to lend a helping hand. During that one hour conversation with the owner. He promised me to waive the repair bill and he said they have hard drive records and will help me get warranty for the blind. Well, when the cord was repaired, and I went to pick up the blind. I was charged the FULL AMOUNT OF THE REPAIR. And as of now, which is a few months after the so call promise by the owner. The delaminated blind has not been replaced.
Sam Szeto
Sam Szeto
03:23 18 Apr 18
Jenn Anderson
Jenn Anderson
04:02 14 Feb 18
Didn’t acknowledge us until we left. 3 people walking around, but not one person said they will be with us in a bit. Left and probably never go back.
Sonia Fedorus
Sonia Fedorus
22:08 09 Feb 18
I am waiting for estimate so long.....
Irena Kawecki
Irena Kawecki
00:26 21 Apr 17